January 1st, 2021

What is a BPO (Business Process Outsourcing) company?

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what is a business process outsourcing company

What is a business process outsourcing company?


In a competitive marketplace, amidst economic turmoil and uncertainty, businesses of all sizes, in all industries, need to consider alternative options for remaining competitive while reducing operating costs. One viable solution is outsourcing specific office functions to a business process outsourcing (BPO) company.

A BPO was once a major component of the manufacturing industry. Brands in the industry would hire other companies to perform specific tasks related to the manufacturing of their products, instead of attempting to handle all the processes on their own. This saved them from having to purchase additional machinery and train staff to operate the equipment.

Today, businesses hire BPOs to handle a wide range of functions in a variety of industries. Using a BPO has become commonplace for companies that don’t want to maintain a separate department for certain processes, and for departments that already handle enough daily tasks. So, what is a BPO, exactly?

Consider a BPO a partnership of sorts. Essentially, your organization will hire another company to perform certain processes regularly. For example, you might hire a BPO to act as a customer care call center or provide email support and chat support for customers with questions or concerns. A BPO might also be referred to as knowledge process outsourcing, which entails the process of outsourcing core business-related processes to a company with experience and expertise in that particular function or functions.

Consequently, BPOs are also commonly used for internal business functions such as accounting, human resources, and payroll services, as well as more advanced customer care functions such as Tier 1 support, order management services, and virtual call center services.

Benefits of Using a BPO

Businesses can benefit in a number of ways from using a BPO. For starters, utilizing a BPO can improve overall production throughout the organization, since a third-party provider dedicated to a specific task will alleviate many of the duties of the staff within the organization. This will allow your employees in their respective departments to focus more on their own important tasks and projects, improving productivity.

Additionally, using a BPO can be cost-effective. For example, partnering with a BPO that acts as a customer care call center or provides chat support and email support removes the need for your organization to spend heavily on the equipment, staff, training, and other resources required if you were to handle this process on your own.

And lastly, BPOs offer flexibility in just how much or how little you would like them to be involved in specific processes, which can be of great benefit as you adapt to changes in the marketplace and new consumer demands and expectations.

Overall, a BPO is an ideal solution for reducing operating costs, improving productivity, and ensuring efficiency in front office and back-office processes. A BPO can help to ensure successful operation of your business on a daily basis.

So, whether you are simply looking for a provider for Tier 1 support for your organization, or if you are seeking a business that can provide complete order management services, look to a BPO to fulfill your needs and ensure your continued success.