Services

At Unity Communications we have an amazing team ready to help with your outsourcing projects.  From back office support, virtual assistants, to lead generation – we would be more than happy to help your business grow, scale, all while minimizing risk.

 

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Back Office Teams

Our guarantee is to provide the best possible service for your clients and leverage knowledge of the market to position your business above the competition. We accomplish this through tactical decisions informed by extensive telemarketing experience.

IT Help Desk Outsourcing

We offer remote teams to support IT services that many companies offer.  If you need to add staff, lower your costs and risk, then give us a call today.

Tier1 Ticketing Support with Email and Chat Response

Many of our customers use our center to resolve their Tier 1 product tickets and questions.

Data Entry Processes

From accounting, sales, and custom projects – have our team become part of your process with a custom SLA, guaranteed accuracy, and diligence.

General Bookkeeping and Accounting Receivables

Our finance and accounting team include certified CPA’s in Canada and the USA.

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Administrative Support

Having trouble with organization and paperwork? Need to transfer all of your data into digital format? We help businesses save countless hours on data entry and coordination.

Call Center

Live Operator Inbound and Outbound Customer Service

We will deliver award winning customer service and answer your calls.

CRM and Helpdesk Tier 1 Support Via Email / Voice / Chat

Not enough people for Tier 1 support?

Give us a call!

Live 24/7 Answering Service with Transfer Options

We’ll pick up the phone after hours and during holidays to make sure you don’t miss anything while your staff is offline

Take Orders and Upselling Services

We would love the opportunity to process your orders, and we’ll promote and earn more $$ per call.

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Customer Service Virtual Assistants

Virtual assistants are everywhere these days. More and more people are turning to them for more productivity and to create a happier mood in the workplace. From digital marketing tasks, scheduling appointments and managing events to personal errands, you can make a virtual assistant do almost anything!

 

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Sales & Business Development

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Appointment Setting

Eliminate the hassle of setting up your closers by passing off the appointment scheduling to us! Need to send out reminders for an upcoming webinar? Need to fill seats at your next event? We’ve got you covered.

Follow-ups and Confirmations

Having trouble with organization and paperwork? Need to transfer all of your data into digital format? We help business save countless hours on data entry and coordination.

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Lead Generation and Qualificiation

Our team is available by phone or by email to help with any issues you have.

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Telemarketing

Get those “miscellaneous” items completed with a virtual assistant. It’s amazing what a phone, internet connection, and email can do to impress clients and family.