Services

Your Partner to Achieve Business Transformation

 

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Back Office Teams

Our guarantee is to provide the best possible service for your clients and leverage knowledge of the market to position your business above the competition. We accomplish this through tactical decisions informed by extensive telemarketing experience.

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Administrative Support

We acknowledge the pivotal role of administrative support in the development and success of a business. Our expert team of skilled specialists renders effective administrative services with our in-place processes and tools needed to grow our partners’ business. Check out our case study for Administrative and Back-office services.

Data Entry Processes

Data entry functionalities are one of the most typical back-office tasks that businesses of all sizes need assistance with. We provide high-quality data entry services and create the structure for your data entry tasks through our meticulous attention to detail, unparalleled efficiency, and custom SLA to match your business goals.

General Bookkeeping and Accounting Receivables

Our finance and accounting team includes certified CPAs in Canada and the USA. We acknowledge the pivotal role of finance administrative support in the development and success of a business. Our expert team of skilled specialists renders effective administrative services with our in-place processes and tools needed to grow our partners’ business.

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Order Processing and Fulfillment for E-commerce

Our order processing and fulfillment for e-commerce solutions will take the headache off your increasingly demanding everyday tasks. From processing customer orders, tracking delivery status, and managing store supplies we got you covered. We offer industry and customer-focused services, 24/7 operations, and enhanced productivity levels to improve profit and capital.

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Customer Service Virtual Assistants

A growing business means that you are gaining customers and increasing demands on your business. We offer the best talents of customer service virtual assistants that can help unload your straightforward tasks to the most challenging assignments, meet your business requirements with high-quality output, and improve your customer service experience.

Check out our case study about Virtual Assistant Services.

E-commerce Support Services

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E-commerce Support & Compliance

In this digital age, the e-commerce industry has grown highly competitive. We can help you stay on top of your game with our e-commerce support services tailored to your business needs. We also provide stringent security measures and ensure that your business stays PCI compliant to keep your company and confidential information protected. We work with several Amazon and Shopify sellers as well as individual one-man shops.

store management

Order Processing and Fulfillment for E-commerce

Our order processing and fulfillment for e-commerce solutions will take the headache off your increasingly demanding everyday tasks. From processing customer orders, tracking delivery status, and managing store supplies we got you covered. We offer industry and customer-focused services, 24/7 operations, and enhanced productivity levels to improve profit and capital.

Order Taking and Upselling Services

We help clients’ grow revenue and provide seamless order-taking services for their business and customers. Our exceptional sales support capabilities and award-winning customer care skills are sure to convert sales into up-sell, cross-sell, save customers, and help business’ selling efforts to remain focused and profitable while providing a personalized experience.

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Store Management and Administrative Support

We acknowledge the pivotal role of administrative support in the development and success of the E-commerce business. Our expert team of skilled specialists renders effective administrative services with our in-place processes and tools needed to grow our partners’ business. Check out a case study about E-commerce Customer Support and Sales Operation.

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Refund and Return Management

Refunds and returns are an important element of running an E-commerce business. The chances of customer dissatisfaction are higher if the plan is not laid out accurately. Outsourcing projects to companies like Unity Communications ensure that this can be avoided. We design processes based on what the store needs and offer the best talents of customer service virtual assistants that can help unload your straightforward tasks to the most challenging return assignments.

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Technology Support Teams

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Wireless Mobility Sales

Unity Communications mobility team provides a complete turn-key experience that includes rate plan analysis, mobility application sales, life cycle management, mobile device management, and 24/7 help desk availability. We provide complete and comprehensive coverage for mid-market and enterprise clients with an award-winning support center for even our most demanding clients. Check out our case study for lead generation and sales.

Telecommunication Consulting

Our experienced consultants have success in deploying projects that connect devices on a massive scale– from digital marketing to vending machines, education, health-care, and manufacturing. The Internet of Things is here – let us work together.

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Phone Systems Sales

Knowledgeable about the AT&T product suite and the businesses capabilities of those who leverage AT&T’s solutions, Unity Communications is in a unique position to bring businesses success through AT&T systems, technological advances, hardware, software, and services

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GPS Tracking and Fleet Management

We are leaders in selling, onboarding, and deploying large GPS-Tracking, Telematic, and asset location solutions worldwide. With our comprehensive systems operating on AT&T’s backbone, we can deploy custom-crafted solutions with expertise and finesse.

Healthcare

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Healthcare Billing Services

Improve your service level by shortening your response time and optimize profits while reducing costs and increasing efficiency when you outsource our healthcare billing services. We offer an end-to-end solution for all your medical billing service’s needs, focused on giving results of the highest caliber and precision.

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Insurance Verification Services

When it comes to Healthcare Insurance Verication, Unity Communications understands the value of accuracy in handling this essential step in the medical billing process to minimize claim denials. Our experienced team offers thorough, concise, and efficient insurance verification services at an affordable rate.

Check out our case study for Insurance Verification Services.

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Medical Coders Services

Increase accuracy and reap higher profits and business operations continuity while saving on your overhead costs when you choose to outsource your medical coding tasks with us. We can provide you an A-team of qualified medical coders who specializes in your specific field of expertise to ensure precise and superior output.

Medical Claims Processing

Manage medical claims cost-effectively and efficiently by outsourcing medical claims processing services with us. We provide you with the best talents, technology, and processes to help your organization scale, improve efficiency, and generate higher returns.

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Medical Accounts Receivable

Give your business an edge in managing your claims, process payments, and escalate underpayments when you outsource our healthcare account receivable services. We capitalize on our experienced and skilled specialists and established processes in providing you with seamless, excellent quality, custom-t, and cost-effective assistance.

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Call Center

Live Operator Customer Service

Winning new customers are hard but keeping and turning your existing customers to a supporter and eventually into advocates need hard work and consistency. Our inbound and outbound team of customer service operators have strong communications and customer care skills guaranteed to provide a superior consumer experience in every call.

See our case study about customer service outsourcing.

CRM and Helpdesk Support

With information available at our fingertips, people are always looking for a swift response to their every inquiry. Our specialist teams offer seamless customer experience with omnichannel engagement ensuring an exemplary service no matter what channel your customer’s preferred. Check out our blog about Omnichannel Customer Service and Tier 1 Support to learn more.

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Live 24/7 Answering Service

Companies who preferred to have high-touch engagements with their clients still choose phone support services. We can extend your service availability by taking care of your customers after hours and even during holidays with our voice support services.

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Customer Service Virtual Assistants

A growing business means that you are gaining customers and increasing demands on your business. We offer the best talents of customer service virtual assistants that can help unload your straightforward tasks to the most challenging assignments, meet your business requirements with high-quality output, and improve your customer service experience.

Check out our case study about Virtual Assistant Services.