At Unity Communications we have an amazing team ready to help with your outsourcing projects. From back office support, virtual assistants, to lead generation – we would be more than happy to help your business grow, scale, all while minimizing risk.
Back Office Teams
Our guarantee is to provide the best possible service for your clients and leverage knowledge of the market to position your business above the competition. We accomplish this through tactical decisions informed by extensive telemarketing experience.
Help Desk & Customer Support
Easily add staff to resolve tickets for your staff and customers.
Tier1 Ticketing Support with Email and Chat Response
Many of our customers use our center to resolve their Tier 1 product tickets and questions.
Data Entry Processes
From accounting, sales, and custom projects – have our team become part of your process with a custom SLA, guaranteed accuracy, and diligence.
General Bookkeeping and Accounting Receivables
Our finance and accounting team include certified CPA’s in Canada and the USA.
Order Processing and Fulfillment for Ecommerce
We work with Amazon vendors and small 1 man shops to keep orders going !
Live Operator Inbound and Outbound Customer Service
We will deliver award willing customer service and answer your calls.
CRM and Helpdesk Tier 1 Support Via Email / Voice / Chat
Not enough people for Tier 1 support?
Live 24/7 Answering Service with Transfer Options
We’ll pick up the phone after hours and during holidays to make sure you don’t miss anything while your staff is offline
Take Orders and Upselling Services
We would love the opportunity to process your orders, but we’ll promote and earn more $$ per call.
Virtual Assistants Expertise
Delegate and have your own virtual staff to make maximize time and resources. With a phone and a computer, we can accomplish amazing things.
Sales & Business Development
Eliminate the hassle of setting up your closers by passing off the appointment scheduling to us! Need to send out reminders for an upcoming webinar? Need to fill seats at your next event? We’ve got you covered.
Follow-ups and Confirmations
Having trouble with organization and paperwork? Need to transfer all of your data into digital format? We help business save countless hours on data entry and coordination.
Lead Generation and Qualificiation
Our team is available by phone or by email to help with any issues you have.
Get those “miscellaneous” items completed with a virtual assistant. It’s amazing what a phone, internet connection, and email can do to impress clients and family.