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BPO - Accounts Payable and Data Entry- B2C (Hybrid Setup)

Salary: 32000.00 - 34000.00 / PHP

7th Floor, Block 2, Lot 5, Aseana City, Parañaque, 1700 Metro Manila

Contract Details: full time

Status: active

Description: Are you looking for a job in finance but don't want to get too involved in numbers and math? Do you enjoy tasks that require keen attention to detail and accuracy but are tired of boring spreadsheets? You might just be the numbers whiz were looking for! As our Accounts Payable and Data Entry Specialist, you'll be the financial backbone of our operations. Your sharp eye for detail will be instrumental in maintaining accurate records, processing invoices promptly, and ensuring we stay on top of our financial obligations. Does this sound like something you can do and enjoy? Apply today! How You Spend Your Eight Hours Efficiently use Service Titan and QuickBooks to manage accounting tasksEnsure timely and accurate entry of all invoices into QuickBooksReview customer statements and reconcile accounts payable recordsVerify and match supplier packing slips on Service Titan, processing invoices from specific vendors (CED, Generac, Generac-Costco, Interstate Batteries, Lennox, PSP, Vesco)Add material expenses to jobs on Service Titan to accurately track costsReconcile credit cards (AMEX, INK, US Bank, ONB) to ensure accurate financial reportingProcess HD Barnett invoices, including verifying receipts and communicating with GSS/GMS regarding purchasesEnter and classify WXYZ invoices on QuickBooks for advertising expenses What You Must Possess Expertise in using accounting software, particularly Service Titan and QuickBooks, through Right Works cloud accessAccuracy and speed in data entry, with a keen eye for detailAbility to analyze financial data, identify discrepancies, and resolve issues effectivelyStrong verbal and written communication skills to interact with vendors, colleagues, and managementExperience with processing high-volume invoices and paymentsKnowledge of general accounting principles and practicesAbility to work independently and as part of a teamStrong organizational and time management skills What You Shall Receive HMO coverage starts upon regularization. First dependent after 1 year, second after 2 years. Additional dependents can be added anytime at employees expense.VL/SL credits upon regularizationFriendly and supportive work culture13th-month pay and other Philippine-government-mandated benefitsNon-taxable allowancesPay increases, performance bonuses, birthday gifts, and many more What You Should Consider Full-time positionMonday to Friday, 9 PM to 6 AM MNLHybrid work setup with on-site trainingOffice Address: 7th Floor, Block 2, Lot 5, Aseana City, Parañaque, 1700 Metro Manila Why Join Our Company You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.

Company Name: Unity Communications

Industry Name: Others

BPO - AI Solutions Architect (Hybrid Setup)

Salary: 70000.00 - 120000.00 / PHP

7th Floor, Block 2, Lot 5, Aseana City, Parañaque, 1700 Metro Manila

Contract Details: full time

Status: active

Description: Every superhero team needs its own Tony Stark, and Unity Communications is looking for an AI Solutions Architect to act as its own human J.A.R.V.I.S. Like Ironmans own AI, you're not in charge of building the suit (or in this case, the AI agents), but you make sure they integrate with all the parts, work perfectly, and set customers up for success. Youll help customers configure and optimize agentic tools that dont just work... They wow! You'll be the genius behind the curtain making sure everything integrates seamlessly, runs smoothly, and looks just as sleek as it performs. Ready to channel your inner J.A.R.V.I.S.? Apply today! How You Spend Your Eight Hours Help customers deploy their AI-powered voice and chat agents across various platforms Act as the POC for customers to ensure ongoing support and customer success Collaborate with engineers, project managers, and clients to map business workflows into AI agent decision trees Adjust agent responses, intent recognition, and NLP/NLU models to align with client goals Optimize AI agents with CRMs, ERPs, APIs, and other backend systems as needed Conduct QA cycles, troubleshoot issues, and optimize performance to reduce false positives or negatives Troubleshoot technical issues during go-live and ensure a smooth early-stage deployment Maintain clear records of agent configurations, flows, and system integrations What You Must Possess Customer service experience At least two years of experience in technical implementation, technical support, or software engineering Hands-on experience with conversational AI platforms Familiarity with REST APIs, webhooks, and cloud platforms (AWS, GCP, or Azure) Solid understanding of NLP/NLU concepts and best practices Excellent problem-solving and communication skills Bachelor's degree in a technical field or equivalent experience Understanding of analytics data visualization tools Experience in agile environments or customer-facing technical roles (preferred but not required) Exposure to voice-based AI agents (Twilio, Vonage, or custom SIP integrations) (preferred but not required) Familiarity with CRM, contact center, or support automation systems (preferred but not required) What You Shall Receive HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous serviceA signing bonus equivalent to one (1) month's salary will be provided, applicable only to candidates who can start immediately VL/SL credits upon regularization Friendly and supportive work culture 13th-month pay and other Philippine-government-mandated benefits Non-taxable allowances Pay increases, performance bonuses, growth opportunities, birthday gifts, and many more What You Should Consider Full-time position Monday to Friday, night shift Hybrid work setup with on-site training Why Join Our Company You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.

Company Name: Unity Communications

BPO - Ecommerce Product Listing Specialist (Hybrid Setup)

Salary: 55000.00 - N/A / PHP

7th Floor, Block 2, Lot 5, Aseana City, Parañaque, 1700 Metro Manila

Contract Details: full time

Status: active

Description: Do you ever find yourself frustrated at an online shop because of blurry photos, missing details, or just weird descriptions? You might just say, I can organize this online shop way better. Well, this is your chance. Unity Communications is looking for a detail-driven remote BigCommerce Product Poster to take the shopping experience to the next level. In this role, you'll help keep our clients digital storefront running at its best. You'll ensure listings are accurate, engaging, and optimized for customers. Ready to show online shops how its really done-dun-dun? Apply today! How You Spend Your Eight HoursBulk Product Import/Export: Manage 5,000+ line data uploads in BigCommerce to update pricing, categories, descriptions, modifiers, and SEO fields.Data Preparation: Clean, organize, and validate product data (SKUs, prices, attributes) in Excel before uploading.Excel Data Management: Use VLOOKUP, pivot tables, conditional formatting, and formulas to process large datasets.Product Description Enhancement: Use AI tools to refine and optimize product descriptions in bulk.Quality Control: Audit listings for accuracy, consistency, and completeness, correcting errors as needed.What You Must PossessExpert-level skills in Microsoft Excel (VLOOKUP, pivot tables, formulas, conditional formatting).Experience managing product catalogs in BigCommerce or similar e-commerce platforms.Proven ability to handle large datasets and bulk product imports/exports.Strong attention to detail and organizational skills.Fluent in English with strong written communication.Tech-savvy, ideally with a background in data/web management or e-commerce operations.Reliable internet connection and capable computer. What You Shall Receive VL/SL credits upon regularization Friendly and supportive work culture Pay increases, performance bonuses, birthday gifts, and many more What You Should Consider Full-time position Monday to Friday, night shift Why Join Our Company You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.

Company Name: Unity Communications

BPO - Healthcare Insurance Representative (Onsite Setup)

Salary: 30000.00 - 32000.00 / PHP

7th Floor, Block 2, Lot 5, Aseana City, Parañaque, 1700 Metro Manila

Contract Details: full time

Status: active

Description: At Unity Communications, we believe patient care continues beyond the clinic it extends to every billing conversation. That's why we're looking for Healthcare Representatives who can deliver empathy, professionalism, and clarity when assisting patients with their medical accounts. In this role, you'll keep sensitive documents in line, navigate phone calls, and collaborate seamlessly with coworkers. The catch? You have to keep everything confidential. But that shouldn't be a problem for the trusted bestie that you are. Want to start getting paid to do what you're naturally good at? Let's make it official. Apply now! How You Spend Your Eight Hours Handle a high volume of inbound and outbound patient calls, maintaining an average hold time, call handle time, and after-call work time within set standards. Communicate with patients in a clear, timely, and positive manner while verifying and updating demographics on every call. Maintain accurate documentation, account notes, databases, and confidentiality (HIPAA, PHI, HITEC) at all times. Manage assigned work queues, bankruptcy, workforce, estate, skip tracing, dismissal accounts, and legal/administrative correspondence. Assist with preparing legal suits, court forms, Medicaid applications, and other documents, including scanning, filing, and e-filing as needed. Provide technical assistance with agency issues, services, and programs. Collaborate with departmental associates, supervisors, and hospital staff to support seamless processes and client success. Respond to patient inquiries, escalating complaints to management when necessary. Participate in training new staff and support departmental process improvements. Review, update, and maintain policies and procedures as required. Meet and maintain performance metrics such as quality scores, pause time, update percentages, and call reviews. Uphold the organizations mission, vision, core values, and compliance with all local, state, and federal regulations. Perform additional duties as assigned by management. What You Must Possess High school diploma or equivalent (college coursework or related training preferred). Computer proficiency, including Microsoft Office, Windows-based systems, EMRs, and the ability to quickly learn multiple platforms. Strong verbal and written communication skills with professional telephone etiquette. Excellent interpersonal skills, organizational skills, attention to detail, and time management. Ability to multitask effectively (phone, database, documentation) with accuracy and efficiency. Critical thinking, problem-solving, and decision-making skills. Flexibility, adaptability, and ability to thrive in a fast-paced, changing environment. Professional attitude and composure in urgent or confrontational situations. Ability to work independently and collaboratively as part of a team. Familiarity with HIPAA, FDCPA, and Red Flag regulations (knowledge of Medicaid, Federal Marketplace, or Epic software is a plus). At least 2 months to 1 year of experience in patient advocacy, customer service, collections, or related fields preferred. What You Shall Receive HMO coverage starts upon regularization. First dependent after 1 year, second after 2 years. Additional dependents can be added anytime at employees expense.VL/SL credits upon regularization Friendly and supportive work culture 13th-month pay and other Philippine-government-mandated benefits Non-taxable allowances Pay increases, performance bonuses, birthday gifts, and many more What You Should Consider Full-time position Monday to Friday, night shift On-site work setup Why Join Our Company You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.

Company Name: Unity Communications

BPO - Team Leader | Healthcare (Onsite Setup)

Salary: N/A - N/A / PHP

7th Floor, Block 2, Lot 5, Aseana City, Parañaque, 1700 Metro Manila

Contract Details: full time

Status: active

Description: Don't you find it annoying when someone falls for an obvious red flag? Well, some people just need some help. That's why were looking for a reliable team lead to guide our agents at Unity Communications. In this role, you'll be the steady set of eyes and ears for your team, catching issues before they snowball, helping agents turn challenges into improvements, and ensuring wins don't go unnoticed. Think of it as being that friend everyone depends on for great advice and support, but this time, you'll get paid. Ready to make your reliable friend trait a profession? Apply today! How You Spend Your Eight Hours · Monitor team performance based on KPIs and ensure agent productivity and engagement on the production floor or remote channels · Serve as the first line of escalation for agents and clients while ensuring systems and schedules are followed · Lead and develop the team through coaching, feedback, conflict resolution, and performance improvement plans · Facilitate communication between management, clients, and agents · Participate in the selection and interviewing of new agents · Conduct training, refresher sessions, and onboarding to align with Unity and client standards · Cross-train to learn team roles for backup and overflow support · Manage administrative duties such as time sheets, coaching records, evaluations, and reports · Perform other job-related duties within the scope of practice as assigned What You Must Possess · Strong leadership and coaching skills to drive agent performance · Conflict resolution and problem-solving abilities · Excellent communication skills for liaising with clients, management, and team members · Ability to manage multiple responsibilities including monitoring, training, and administration · Strong organizational skills to handle performance evaluations, time sheets, and reports · Adaptability to step into various team roles as needed · Commitment to maintaining Unity and client standards What You Shall Receive · HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service · VL/SL credits upon regularization · Friendly and supportive work culture · 13th-month pay and other Philippine-government-mandated benefits · Non-taxable allowances · Pay increases, performance bonuses, growth opportunities, birthday gifts, and many more What You Should Consider · Full-time position · Monday to Friday, 9 AM to 6 PM Manila time Why Join Our Company You look for a company whose senior management listens to what you are and arent saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.

Company Name: Unity Communications

Industry Name: Others

BPO - US Payroll & Tax Compliance Specialist (Hybrid Setup)

Salary: 32000.00 - 40000.00 / PHP

7th Floor, Block 2, Lot 5, Aseana City, Parañaque, 1700 Metro Manila

Contract Details: full time

Status: active

Description: Are you that friend who somehow always ends up being the one computing how to evenly split the dinner bill down to the last centavo? Its not easy, sure, but you find it satisfying, right? Well, how about you get paid for it? Unity Communications is looking for a detail-oriented and experienced Tax Specialist. In this role, you will be responsible for managing payroll tax compliance across multiple states and jurisdictions, ensuring accuracy, timeliness, and adherence to regulations. Sound like a piece of cake? Apply today! How You Spend Your Eight Hours Process and review payroll taxes, including: Form 941 Federal Withholding and Social Security/Medicare (employee withholding) Form 940 Federal Unemployment (employer expense) State Withholding Employee withholding across multiple states SUTA State Unemployment, with knowledge of varying wage bases, rates, and employer/employee responsibilities Local Taxes Manage compliance for local jurisdictions such as OH, PA, KY, MI, GA, and others Work within multiple systems, including Slack and Zendesk for communication and ticketing, as well as internal tools such as Gazelle, SMART, and IQ Ensure accuracy, timeliness, and compliance in all tax-related filings and payroll processes Collaborate cross-functionally to resolve tax-related issues and answer employee/client tax inquiries What You Must Possess Accounting degree at least five years of experience in multistate payroll tax preparation and administration Strong technical aptitude: comfortable learning and embracing necessary software applications Demonstrated research and problem-solving abilities Client-centric mindset with excellent written and verbal communication skills Proven track record of thriving in a high-volume, fast-paced, deadline-driven environment Ability to handle multiple projects simultaneously with strong prioritization and organizational skills Attention to detail and sense of urgency in task execution Willingness to work the hours required for successful performance Clear understanding of company guidelines, procedures, and workflow What You Shall Receive HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service VL/SL credits upon regularization Friendly and supportive work culture 13th-month pay and other Philippine-government-mandated benefits Non-taxable allowances Pay increases, performance bonuses, growth opportunities, birthday gifts, and many more What You Should Consider Full-time position Monday to Friday, night shift Hybrid work setup with on-site training Why Join Our Company You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.

Company Name: Unity Communications