Business Process Outsourcing
We help businesses succeed by complementing their strengths.
When a businesses needs to find resources to compliment their core strengths, hiring a company like Unity Communications is an option that many companies choose. We win awards for third party technology sales and support, customer service, call center, accounting, and health care initiatives. Our resources in global markets allow your business to expand their reach in an easily scalable and cost effective strategy that can give your company the flexibility it needs to compete globally.
Leader in Business Process Outsourcing
A Leader in Business Process that Improve Sales, Back Office Teams & More.
Take advantage of a talented and educated global labor force that is extremely motivated to work for you. We specialize in creating processes to maximize your core staff productivity. Plus we win awards for 3rd party technology sales, complex back office support, cal center support, accounting, and health care initiatives.
eCommerce Support Outsourcing Services
Our end-to-end eCommerce solutions will take the headache of your increasingly demanding everyday tasks. We offer industry and customer-focused services, access to the expert workforce, 24/7 operations, and enhanced productivity level to improve profit and capital.
Telecommunications Consulting and Design
Unity Communications was founded in technology sales and design for carriers all over North America. From phone system design, wireless backup, to full data center and complex projects, we offer award winning sales campaigns for companies like ATT, RingCentral, and Telematics vendors.
Back Office Teams Services
We offer a no-risk program to build a back office team for you. Maximize efficiencies, maintain quality, and conduct A/B testing to ensure we can win your confidence. Ask about our 30 day free trial.
What We Do
WE ENABLE YOUR STAR EMPLOYEES TO EXECUTE THEIR CORE STRATEGY, WHILE HANDLING ALL INCOMING TASKS THAT ARE NOT COST EFFECITVE FOR YOUR “A’ PLAYERS TO SPEND THEIR TIME ON.
Having trouble with organization and paperwork? Need to transfer all of your data into digital format? We help businesses save countless hours on data entry and coordination.
Data Entry Processess
From accounting, sales, and custom projects – have our team become part of your process with a custom SLA, guaranteed accuracy, and diligence.
IT Helpdesk Outsourcing
We offer remote teams to support IT services that many companies offer. If you need to add staff, lower your costs and risk, then give us a call today.
CRM & Helpdesk Tier 1 Support
Not enough people for Tier 1 support? Unity Communication provide quality CRM and Help Desk support for your business need.
Troubleshooting problems, upselling clients, maintaining customer happiness… Our team is custom-trained to handle it all so you can focus on your business goals.
eCommerce Support & Compliance
We make sure your eCommerce company stays PCI Compliant, ensures the proper admin and back office support, and allows you free time to grow your business.
Email & Chat Support
Our team is available by phone or by email to help with any issues you have. You will have more time to build your brand while we keep the business running seamlessly.
General Bookkeeping & Accounting Receivables
Our finance and accounting team include certified CPA’s in Canada and the USA.. We handle all your accounting needs so you can focus on your core business.
Live Operator Inbound & Outbound Customer Service
We will deliver award winning customer service and answer your calls
Live 24/7 Answering Service with Transfer Options
We’ll pick up the phone after hours and during holidays to make sure you don’t miss anything while your staff is offline.
Tier1 Ticketing Support with Email and Chat Response
Many of our customers use our center to resolve their Tier 1 product tickets and questions. You will have more time to focus on your business goals.
From digital marketing tasks, scheduling appointments and managing events to personal errands, you can make a virtual assistant do almost anything.
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YOUR BUSINESS RESOURCE
Learn how we are improving businesses.
See More Case Studies →
BPO for eCommerce Mergers & Acquisition Form
Explore our case study about an eCommerce business struggling to find sales opportunities due to staff limitations.
Information Technology Company
A successful IT company reached out to us to help them expand their operations from full time to 24/7 call coverage with full service help desk abilities.
AT&T Solution Provider Program
Unity Communications is a proud member of the AT&T Global Network as a qualified Solution Provider, chosen for six years running (2014-2020).
Custom Built Agreements
We build outsourcing agreements that are unique to our client’s needs, strategies, and processes guaranteed to deliver on designated key performance indicators. Extremely flexible operating arrangements – Transition from traditional working hours to 24X7, schedule peak hours without additional HR obligations, and endless scaling abilities.
Grow Your Business With Us!
Grow your business with amazing flexible terms, lower labor costs, custom service level agreements. See why startups and fast growing companies choose to work with us. No long term contracts and 10 years of experience can help your business focus on their core strengths.
What Our Clients Say About Unity Communications
Unity Communications’ efforts freed up the time and resources of the client, enabling them to focus on their primary operations. They execute tasks in an accurate and timely manner. The team is comprised of skilled communicators who have been responsive and responsible throughout the engagement.
Unity Communications’ contributed to a record-breaking number of leads, and sales doubled. The team delivered impressive results and had a positive influence on the sales process overall. Organization, diligence, and professional tact are qualities that make this firm an excellent partner.
Playing close attention to detail, Unity Communications fulfilled every aspect of the initial contract. Their comprehensive set of management tools (Asana, ticketing desk) enabled smooth communication. Customers can expect a communicative and straightforward partnership.
Unity Communications’ efforts have been met with unanimous acclaim. The team is quick to learn and diligent to execute newly assigned tasks. They were always available to address all my requests. Customers can expect an organized and thorough vendor that’s flexible in taking on crucial business responsibilities.