Telecommunications Consulting & Sales
Our Telecom BPO Services assists and guides clients to provide excellent customer experience while focusing on productivity, data security, and enhancing market penetration to capitalize on revenues.
Telecom Business Outsourcing (BP0)
Telco companies around the world are adopting telecommunications outsourcing as a winning approach to divert their time, effort, and resources to other more strategic initiatives.
Outsourcing to Unity Communications, an expert BPO service provider with over a decade of experience, enable telco companies to manage cost, optimize existing investment, gain access to specialized resources and establish effective strategies to retain and acquire more customers
As an award winning telecom BPO for 6 years, we assist and guide clients to provide excellent customer service while focusing on service delivery, data security, CPNI enforcement, and high attention to detail to ensure the highest client expectations are met.
As an certified offshore provider for telecom companies such as AT&T, we have been recognized as a champion solution provider for over 6 years, and provide clients with the assurance of high-quality results and data security. Going beyond providing short-term solutions, we will guide and support you on your growth journey towards long-term success.
What We Offer
Unifying All Elements of Your Telecom Assets
Get customized visibility into your telecom services from a single, web-based portal.
Our BaseView Asset Management solution is your single solution for streamlining business processes and gaining visibility into all of your telecommunications services. This customizable, secure, web-based portal serves as your online repository, providing a unified view of your service inventory, contracts, and other critical elements of your telecom services.
Building a Foundation with a Baseline Assessment
Get on the road to successfully navigating your Telecom, Cloud and IT solutions.
Our Baseline Assessment provides a comprehensive view of your existing telecom, cloud, and IT landscape, establishing a foundation for making educated financial and technical decisions for the future. This proven 4-phase approach dives deep into your telecom invoices, contracts, and services to identify opportunities for cost reduction and improved lead times for implementing new services.
Enhanced cloud communications with real-time communication applications such as instant messaging (chat), presence, video and web collaboration, unified messaging, and more.
Enable secure, always-on network infrastructure to keep people and places connected with best-of-breed solutions for 4G/LTE wireless, WAN, Internet, and Software-Defined WAN (SD-WAN).
Educated procurement, sourcing, shipment, implementation, and management of mobility services, helping you take control of the data and configuration settings of devices deployed across your environment.
Communications Lifecycle Management
Strategic process that provides a blueprint for migrating to the cloud, providing expert oversight and management guaranteed to ensure a measurable ROI for your current and future business technologies.
Why Outsource from Unity Communications
Keen on consistently helping our clients grow and achieve success while providing excellent leadership and customer service, here’s how we rise above the rest. With operating costs that are 25% lower than US labor with a much higher rate of detail, adherence, and compliance – Unity Communications allow tech companies to scale faster and more flexible in today’s fast moving business environment.
Train Personnel & Cutting-Edge Technology
Our skilled workforce, comprehensive industry knowledge, and use of the latest technologies and processes enable the delivery of the required output of your business. We identify and utilize software-based on your industry requirements. This help to ensure that outsourcing to us prevents your having to invest in technology in-house and spend it on other developing new business model and infrastructures.
As an AT&T Global network solution provider champion, outsourcing to us will ensure that quality management standards are being utilized for deliverable. It is across all service offered – customer services, data entry, inbound eCommerce outsources services, BPO or call center, retail, and finance or accounting services. We have a reliable Quality Assurance team to confirm all results are of high quality before delivery.
We know the value of our customers, and we live for it. In the telecommunication industry, customer satisfaction involves service rates and levels, customer service, bonus features, and other factors. Whether your clients are B2B or B2C, outsourcing to Unity Communication will enable you to simplify and modernize the customer experience in serving your customer, data processing, and other related features.
Outsourcing to Unity Communications guaranteed that vital works are being performed by well-trained, dedicated, and knowledgeable industry experts whose goal is to provide precision and speed. Outputs are being delivered on the pre-defined schedule consistently.
We understand the importance of data security and how it can drive growth to businesses; therefore, it should be protected like any other resource. We have stringent data security measures in place to make sure all your confidential information is well guarded.
An internal contact center’s operating expenses are costly to establish and maintain, but hiring a BPO service provider can reduce workforce, management, and training costs. Save up a substantial amount of money in overhead costs by outsourcing our services.
We Partner With the Best
Frequently Asked Questions
What is Telecom BPO?
Telecom BPO is a cost-efficient way of expanding a telecom company’s staff, which allows them a substantial growth and viable development.
BPO service providers are in demand in this type of scenario as they can handle both front-office and back-office tasks.
What are the benefits of outsourcing BPO services for telecom?
- Save up on overhead cost and gained access to highly skilled professionals at a lower price
- Provide 24/7, all-year-round customer support to assist your clients
- Leverage call center investment in technologies, methodologies, and workforce
- Telecommunication companies can benefit from proven processes developed over the years of experience
- Enhanced speed of service for increased customer satisfaction
What are the other Outsourcing BPO Services for Telecom?
Operations and CRM
- Inbound Call Center
- Billing Support
Sales and Contract Administrations
- Pricing and Contract Preparation
- Ordering Support
- Inbound Call Center
- Inside Sales
- Sales Order Taking
Order Provisioning and Order Management
- Order Provisioning
- Technical Validation & Support
- Order Tracking
- Rejected Order Tracking
- Proactive Order Management
- Multi-vendor Tracking
Grow Your Business With Us!
Grow your business with amazing flexible terms, lower labor costs, custom service level agreements. See why startups and fast growing companies choose to work with us. No long term contracts and 10 years of experience can help your business focus on their core strengths.
What Our Clients Say About Unity Communications
Unity Communications’ efforts freed up the time and resources of the client, enabling them to focus on their primary operations. They execute tasks in an accurate and timely manner. The team is comprised of skilled communicators who have been responsive and responsible throughout the engagement.
Unity Communications’ contributed to a record-breaking number of leads, and sales doubled. The team delivered impressive results and had a positive influence on the sales process overall. Organization, diligence, and professional tact are qualities that make this firm an excellent partner.
Playing close attention to detail, Unity Communications fulfilled every aspect of the initial contract. Their comprehensive set of management tools (Asana, ticketing desk) enabled smooth communication. Customers can expect a communicative and straightforward partnership.
Unity Communications’ efforts have been met with unanimous acclaim. The team is quick to learn and diligent to execute newly assigned tasks. They were always available to address all my requests. Customers can expect an organized and thorough vendor that’s flexible in taking on crucial business responsibilities.