Technology Help Desk and Support Services
Our Technology Help Desk and Support Services empowers partners to build an outstanding help desk and technology support for the fast-changing technologies and business needs.
Technology Help Desk and Support Business Process Outsourcing (BPO) Services
As the need for businesses to cope with the dynamic nature of modern age and the increasing customers’ demand for a prompt-personalized response, companies are utilizing technology help desk and support outsourcing as a practical tool in meeting both their business and customers’ needs.
Unity Communications, an expert BPO service provider, has been providing technology and help desk support to global clients for over a decade. Our services enable companies to optimize IT resources and benefit from our entire range of comprehensive outsourced help desk and technical support services while minimizing costs.
We have been recognized and have won awards through the innovative solutions provided by our skilled consultants. They are equipped and prepared to deal with your straightforward assignments to the toughest projects with expertise and accuracy. We will help you gain high-quality results, increase productivity, improved customer and employee experience, and tailored solutions to achieve your business needs and growth.
What We Offer
We provide end-to-end e-commerce outsourcing service solutions for your business. Let’s take your sales and E-commerce experience to the next level with these services.
Order Processing & Management
Unity Communications provide order provisionin, technical validation and support, order tracking, billing, rejected order trackin, proactive order management, and multi-vendor tracking.
eCommerce Call Center Services
We offer Customer Service, Inside Sales, Sales Order Taking, Outbound Sales, After-Sales Support, Technical Support / Help Desk Services and Multi-Channel Support.
Why Outsource from Unity Communications
Keen on consistently helping our clients grow and achieve success while providing excellent leadership and customer service, here’s how we rise above the rest. With operating costs that are 25% lower than US labor with a much higher rate of detail, adherence, and compliance – Unity Communications allow tech companies to scale faster and more flexible in today’s fast moving business environment.
Train Personnel & Cutting-Edge Technology
Our skilled workforce, comprehensive industry knowledge, and use of the latest technologies and processes enable the delivery of the required output of your business. We identify and utilize software-based on your industry requirements. This help to ensure that outsourcing to us prevents your having to invest in technology in-house and spend it on other developing new business model and infrastructures.
As an AT&T Global network solution provider champion, outsourcing to us will ensure that quality management standards are being utilized for deliverable. It is across all service offered – customer services, data entry, inbound eCommerce outsources services, BPO or call center, retail, and finance or accounting services. We have a reliable Quality Assurance team to confirm all results are of high quality before delivery.
We know the value of our customers, and we live for it. In the telecommunication industry, customer satisfaction involves service rates and levels, customer service, bonus features, and other factors. Whether your clients are B2B or B2C, outsourcing to Unity Communication will enable you to simplify and modernize the customer experience in serving your customer, data processing, and other related features.
Outsourcing to Unity Communications guaranteed that vital works are being performed by well-trained, dedicated, and knowledgeable industry experts whose goal is to provide precision and speed. Outputs are being delivered on the pre-defined schedule consistently.
We understand the importance of data security and how it can drive growth to businesses; therefore, it should be protected like any other resource. We have stringent data security measures in place to make sure all your confidential information is well guarded.
An internal contact center’s operating expenses are costly to establish and maintain, but hiring a BPO service provider can reduce workforce, management, and training costs. Save up a substantial amount of money in overhead costs by outsourcing our services.
We Partner With the Best
Frequently Asked Questions
What is a Technology Help Desk and Support BPO?
A technology help desk and support business process outsourcing is a cost-effective and efficient approach in delegating IT-related functions and technical support services of an organization or its business to a partner outsourcing provider to increase productivity and strengthen business development.
What are the benefits of outsourcing BPO services for Back Office Support?
- Efficiently manage overhead costs and infrastructure expenses.
- Obtain access to a deep pool of experts conveniently without breaking the bank.
- Enjoy keeping your promise of round-the-clock support when you have expert consultants working for you across the globe in different time zones.
- Multi-channel services will enable your employees and your customers to get an expert to help whatever avenue they prefer to use.
- Grow your market niche with our entrepreneurial culture, innovative business models, and approaches developed over the years.
- We ensure enhanced employee satisfaction and improved customer experience by providing high-skilled professionals with a perfect blend of technical expertise and exceptional customer service skills.
- Experience flexible and scalable services to support your fundamental processes and business development.
Grow Your Business With Us!
Grow your business with amazing flexible terms, lower labor costs, custom service level agreements. See why startups and fast growing companies choose to work with us. No long term contracts and 10 years of experience can help your business focus on their core strengths.
What Our Clients Say About Unity Communications
Unity Communications’ efforts freed up the time and resources of the client, enabling them to focus on their primary operations. They execute tasks in an accurate and timely manner. The team is comprised of skilled communicators who have been responsive and responsible throughout the engagement.
Unity Communications’ contributed to a record-breaking number of leads, and sales doubled. The team delivered impressive results and had a positive influence on the sales process overall. Organization, diligence, and professional tact are qualities that make this firm an excellent partner.
Playing close attention to detail, Unity Communications fulfilled every aspect of the initial contract. Their comprehensive set of management tools (Asana, ticketing desk) enabled smooth communication. Customers can expect a communicative and straightforward partnership.
Unity Communications’ efforts have been met with unanimous acclaim. The team is quick to learn and diligent to execute newly assigned tasks. They were always available to address all my requests. Customers can expect an organized and thorough vendor that’s flexible in taking on crucial business responsibilities.