unitycommunications


LOCAL STARTUP COMPANY


unitycommunications


The Obstacle to Overcome:

A small startup with only a few employees began an e-commerce business that grew rapidly. Zontre specialized in Amazon sales and while their distributors and resellers started to grow, they did not have the people and /or experience in customer service. With most of the staff focused on growing the business, the lack of attention to current clients and process of putting together a care center was not a key strength that the company had.

PLAN TO EXECUTE:

Our call center manager put together a small customer service team to handle incoming calls, answer questions, provide tracking details via omni channel (text, email, voice), and an escalation procedure in 5 days. We created their own phone system (IVR) presence, ticketing systems, 800 numbers, and chat portals for an easy to reach and friendly customer service department. 

GettyImages-882373322.jpg
METHODOLOGY:

We created a personalized phone system (IVR) presence, ticketing systems, 800 numbers, and chat portals for an easy to reach and friendly customer service department. 

GettyImages-827498286.jpg

RESULTS:

The client did not have to pay for overhead, recruiting, training, or any consultation fees. We were able to put this together within 1 week with the right staff and processes that allowed them to concentrate on growing their business.

READY TO GET STARTEDCONTACT US