The Obstacle to Overcome:
A real estate company in Florida was starting to lose customers and retention due to the inability of the owners to maintain a high level of service after their properties were sold/leased.
PLAN TO EXECUTE:
We would create a customer service team that would answer calls, texts, and emails directly on behalf of the ownership team. With additional logins given to our back office team, we would apply our award winning customer service training to our clients base.
With our team concentrating on customer service requests, calls, and inquiries, the ownership group would be able to focus on closing more deals, strategic initiatives, and building new relationships with other businesses.
With 10 to 20 hours per week of admin and customer service work outsourcing to us, the ownership group was able to get out of the day to day issues with their team, and concentrate on what they do best - sell!