Starting as a direct sales company, with contracts with ATT, RingCentral, American First merchant services, we have leveraged our own companies in the Philippines and other countries. Our aim is to maximize cost, technology, and labor resources to meet sales goals. With the first success of outsourcing to ourselves, we are equipped with the best practices, and offer a pathway for our partners to do the same. We now have clients across different industry verticals and can share references upon request.
Unity Communications has the latest call center technology that allows seamless integration between customers and businesses. From the traditional Omni-channel method, to cloud based technology that features 2FA for security, HIPPA Compliance, API integration with the latest CRM’s (HubSpot, Salesforce, Zoho), call recording and authentication, we can customize a solution based on your individual needs.
After an initial pilot, most of our contact center solutions operate on a month to month agreement. With reasonable and measurable KPI’s and Service level agreements – we will ensure that all of your contact center goals are exceeded.
With centers in the Philippines, Costa Rica, US and partners in Europe, Unity Communications offers to create a disaster recovery plan to ensure all calls get answered and your customers are taken care of.
So, with our impeccable services, give customers a smart, positive experience every time, and win a lifetime of loyalty!