Contact Center Company

The contact center market continues to expand due to corporate reshoring, on- shoring initiatives and the quest for quality customer service. With our award winning Omni-Channel contact center, we are a leading contact center company and can deliver it the way you need it. Our service has been chosen by many companies in order to establish amazing and long standing relationships with their customers. Below are several reasons why companies decide to partner with Unity Communications

Contact Center Company
Experience
Experience

Starting as a direct sales company, with contracts with ATT, RingCentral, American First merchant services, we have leveraged our own companies in the Philippines and other countries. Our aim is to maximize cost, technology, and labor resources to meet sales goals. With the first success of outsourcing to ourselves, we are equipped with the best practices, and offer a pathway for our partners to do the same. We now have clients across different industry verticals and can share references upon request.

Latest Call Center Technology

Unity Communications has the latest call center technology that allows seamless integration between customers and businesses. From the traditional Omni-channel method, to cloud based technology that features 2FA for security, HIPPA Compliance, API integration with the latest CRM’s (HubSpot, Salesforce, Zoho), call recording and authentication, we can customize a solution based on your individual needs.

Latest Call Center Technology
Contracts
Contracts

After an initial pilot, most of our contact center solutions operate on a month to month agreement. With reasonable and measurable KPI’s and Service level agreements – we will ensure that all of your contact center goals are exceeded.

Location

With centers in the Philippines, Costa Rica, US and partners in Europe, Unity Communications offers to create a disaster recovery plan to ensure all calls get answered and your customers are taken care of.

So, with our impeccable services, give customers a smart, positive experience every time, and win a lifetime of loyalty!

Location