In Florida, a well-established real estate company began to lose customers because of a decline in their capacity to provide professional post-sale and post-lease service.
In order to combat the decline in service availability, Unity Communications developed a customer service team to answer calls, handle email inquiries and problem solve. This freed up ownership to focus on closing deals, handling strategic initiatives and build new relationships with potential business partners.
Ultimately, the real estate business was able to salvage 10-20 hours per week of administrative and customer service work to our outsourcing team, which resulted in a return to the normal expected level of service. Now the team has the ability to concentrate on their bread and butter: sales!