Real Estate Development Case Study

A real estate business in Florida was able to salvage 10-20 hours per week of
administrative and customer service work with our outsourcing company.

Challenge in Real Estate Business Development

In Florida, a well-established real estate company began to lose customers because of a decline in their capacity to provide professional post-sale and post-lease services. Read this real estate development case study to find out how outsourcing real estate services with Unity Communications help this company free up time and improve customer satisfaction.

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Real Estate Customer Service

 

Benefits of Outsourcing Real Estate Services with Unity Communications

Unity Communications, mindful of the needs of the business, established a real estate customer service team focus solely on assisting their customers, providing answers for post-sale and post-lease services.

In order to combat the decline in service availability,  the customer service team will answer calls, handle email inquiries and provide an efficient solution to customer’s concerns.

This freed up ownership to focus on closing deals, handling strategic initiatives, and build new relationships with potential business partners.

Customer Service Outsourcing

Ultimately, the real estate business was able to salvage 10-20 hours per week of administrative and customer service work to our outsourcing team, which resulted in a return to the normally expected level of service. Now the team has the ability to concentrate on their bread and butter: Sales!

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