The e-commerce company focuses on handicrafts such as cabin quilts, fabric, and art designs. They were featured in various popular magazines locally and around the globe. As the customer base grew, the client needed an extra hand to handle invoice reconciliation, content creation for social media marketing, and store management which includes product shipment, delivery tracking, returns and refund management, and customer support.
We help businesses succeed by complimenting their strengths.
The following solutions are proposed for the client. Unity Communications provided a highly trained back-office support specialist to handle all administrative, marketing and customer service tasks of the business. Excel worksheets are created to simplify the invoicing process with suppliers and partners. Introduced CRM integration with Facebook to better manage customer inquiry and level up their marketing strategy. A manager was assigned to ensure all tasks are completed with the highest accuracy.
Within two weeks, Unity Communications took on most of the tasks in a simple and efficient process. Open communication allows for real-time updates on each project. With the KPO services provided by Unity Communication, the company has an established process and the client now has more time and energy to focus on growing the business and creating more art products.