Insurance verification takes time and involved a lot of monotonous processes. Checking each patient's records one by one for accuracy is a critical step and one needs to give its full and undivided attention working on it. Calling insurance carriers also proved to be a challenging task. Long queue and waiting on the phone for a representative to answer the call consumes time. Time, which can be directed to a more important task in running the business.
Unity Communication, with its extensive portfolio in providing health services, set up a team of reliable and flexible agents and develop measurable key performance indicators (AHT, Accuracy, Quality) to track the efficiency and task completed by the team.
With a team established and detailed guidelines set, the company was able to focus on its clients. It boosts staff productivity as they can engage their attention to a much more demanding task. The staff was able to save 10-30 hours every week, thus improving overall business operations, reduced cost, and improve their cash flow.