A large Amazon e-commerce company needed a scalable solution to meet the challenges of the following:
1. Handling Customer Messages.
2: Monitoring Seller Review Comments.
3. Resolving Issues with Shipping.
4. Capturing Data.
5. Protecting Intellectual Property.
6. Contact Data Mining.
7. Designing and Setting up a Multi-Channel Communications Platform to Ensure the Highest Level of Response in our very Competitive Industry.
8. Technical Support to Avoid Costly RMA Costs and Lower Return Rates.
9. Protect the Company from Fraud.
We designed a team collaboration with support experts that shows strong points in resolving the challenges. An effective SOP ( Standard Operating Procedures) has been implemented to allow consistent execution of critical processes.
With the e-commerce back office team now established with scalable, affordable, and effective SOP’s (Standard operating procedures), this company was able to acquire and expand while increasing its margins and growth targets.