Case Studies

Our case studies are a collection of our expertise made manifest in the successful projects we’ve delivered for previous clients over years of experience in custom telemarketing and communications solutions.

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AT&T Case Study
Wireless Provider Market Share

This is an AT&T logo

AT&T was fighting a losing battle against Verizon in the Arizona market. Find out more about the team Unity Communications put together to fight off the wireless titan and secure market share for our client.

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Wireless Watchdogs Case Study
Absenteeism, Overtime, HR issues, and lack of local talent.

Wireless Watchdogs Case Study - Absenteeism, Overtime, HR issues, and lack of local talent

When the support staff began to become thinly stretched, overtime limits and temp staff weren’t enough. Find out how Unity Communications helped bring Wireless Watchdogs out of the red.

 

Real Estate Development Case Study
After-sales Customer Service

Real estate development case

Read about our solution to a common, but serious dilemma: a successful real estate company was declining rapidly due to their lack of customer service capacity and needed help with post-sale and post-lease service.

Lead Generation for Web Design Company
Lead Generation & Business Development

Lead generation and business development by unity communications

Explore our case study about a web design business struggling to find sales opportunities due to staff limitations.

Information Technology Company Case Study
Operations Expansion

Find out how an IT company was able to accelerate growth and expands their operation by outsourcing It helpdesk support with Unity. Read this information technology case study to find out more.

After acquiring a large contract, a former IT client contacted us to help expand operations to account for 24-hour call coverage and full-service help desk needs, 7 days a week.

Ecommerce Outsourcing Case Study
E-commerce Support Services

An Amazon company needed a complete ecommece outsourcing solution to meet the demands of a growing business. Find out how Unity Communications deliver the results.

An Amazon e-commerce company needed a scalable solution to help with the demands of a growing business.

Insurance Verification Services Case Study
Insurance Verification Services

Insurance verification service by Unity Communications

A leading provider of medical consulting and insurance services need help in their back-office task. With the surge in Covid-19 cases and staff struggle to accommodate all the work, Unity Communications provided the help they need in time.

Outsource E-commerce Customer Support Case Study
Inbound Customer Service and Sales

Inbound Customer Service and Sales

A private equity company that manages well-known amazon brands need help in handling sales calls, product inquiry, order tracking, and after-sales service. Unity Communications was able to onboard and assume operations. After 90 days, the company reached its daily metrics to respond to customer requests, returns, and note a significant improvement in customer satisfaction

Outsourced Administrative Support Case Study
Outsourced Administrative Support Services

Outsourced administrative support for an e-commerce company specializing in Arts and crafts

An e-commerce company specializing in Arts and Crafts needed help in managing administrative tasks and other functions of the business. Find out how Unity Communications assumes operations in just two weeks and provides simple, efficient assistance at an excellent rate.

Back Office Services for a Telecommunications Company Case Study
Back Office Services

A well-known IT and Telecommunications company reached out to Unity Communications to help them with a variety of administrative tasks and sales support operations. By establishing a back-office team to address the demands of the project, the company was able to focus its strength on other important business endeavors and staff productivity increased by up to 70% in just 2 months.

Offshore IT Support For An E-learning Company Case Study
Offshore IT Support

Offshore IT Helpdesk team for an E-learning Company

Unity Communications helped an E-learning company find a cost-effective way to scale its IT helpdesk operations and streamline its workflows to improve productivity and customer experience.

Virtual Back Office Support for an E-commerce Company Case Study
Virtual Back Office Services

Virtual Back Office Support for E-commerce Company

Due to COVID-19 downturn in retail engagement, the Connect Wireless team wanted geo-redundancy and a global team environment to ensure a virtual and remote team insulates their operations from any unforeseen disruption in the future.