Why Your Business Should Outsource Customer Service

September 24, 2018

11 Sep 2018

Studies show almost 90 percent of Americans would be willing to pay more if it meant getting better customer service from that company.

You should definitely keep this in mind when setting up your customer service operations. If you don’t provide top-notch customer service, it will cost you money and ruin your company’s reputation. Poor customer service will send people in search of competitors who take their customer experience more seriously.

It might make sense for you to outsource your customer service. There are so many benefits to relying on an outsourced call center rather than attempting to do everything yourself.

Here are some of the reasons why your business should outsource customer service.

Lowers Costs
At first glance, those companies that are thinking about outsourcing their customer service might be worried about taking on the extra expense that comes along with it.

But in reality, you’ll save money by doing it. You could actually save tens of thousands of dollars every year in some cases.

Think about it like this: If you put together a customer service team of your own in-house, you need to devote office space to it. You also need to pay your customer service representatives and arrange for them to receive the proper training.

But when you outsource customer service, you don’t have to worry about any of this. For a relatively small fee, you can have your customer service concerns addressed without having to set up a customer service department of your own.

You’ll save money in both the long and short term when you start outsourcing customer service.

Saves Time
When you first launch a business, you probably aren’t going to have hundreds of customers calling you every day. You might only have a few calls coming in, which makes it easy for you to manage questions and complaints from customers.

But that will change as your business grows. Before long, you’re going to have tons of calls coming in each day, and you’re going to find that you’re spending most of your time on the phone speaking with customers.

This is probably not the best use of your time. It’s also not the best use of your employees’ time, either.

Instead of trying to tackle it on your own, outsource customer service to a company you can trust to field calls from your customers. This will free up more of your time to focus on other areas of your business.

Additionally, it’ll allow your employees to focus on improving the products and services you have to offer. This will help your business grow while also keeping your customers happy.

Provides Customers With Immediate Support
Is there anything worse than calling a company’s customer service line only to be put on hold for a long time?

That in of and itself can turn people off and force them to find a different business to help with their needs.

If you aren’t currently able to take calls from customers and speak with them on the spot, outsource customer service and allow a call center to take calls for you. They’ll be able to deliver the prompt service your company can’t provide at the moment.

Customers will be happier overall when they’re able to get through to a customer service representative right away.

Caters to Customers Who Speak Other Languages
English is still the most-used language in the U.S. But the Spanish language is hot on its heels.

Spanish is the second most-used language in the U.S. with more than 40 million people using it to communicate on a regular basis.

Your company could be missing out on customers if you aren’t able to talk with those who speak Spanish and other languages. If a Spanish-speaking customer calls your company’s customer service line and can’t find someone to talk to, there’s almost no chance of them coming back to your company again for your products or services.

If you have people within your company who can cater to customers who speak other languages, great. But if you don’t, consider outsourcing customer service to a call center that can communicate with all customers, regardless of what language they speak.

Takes Customer Calls at Any Time of the Day or Night
To run a successful business, you need to be prepared to take calls from your customers at just about any time. Whether they have a problem with your product or service at 1 in the afternoon or 1 in the morning, you need to be ready to help them with it.

This means that, ideally, you need to have a 24/7 call center set up.

An outsourced call center can take calls at any time of the day or night from your customers. Your customers will appreciate that they don’t have to wait for normal business hours to get in touch with you.

Makes Your Business Look More Professional Overall
At the end of the day, your goal should always be to make your business look as professional as possible to the outside world.

Outsourcing customer service is a simple way to do this. People will feel better about dealing with your business when they’re greeted by a friendly customer service rep every time they reach out to you.

Your outsourced call center can make your business more profitable and keep your customers coming back to you well into the future.

Outsource Customer Service and Enjoy the Advantages of It
Once you outsource customer service, it won’t take you long to see why so many businesses all across the country decide to do it.

It’ll take customer service off your plate and help you make more of an effort to improve other areas of your business. At the same time, it’ll let your customers know you care about keeping them happy.

Read our blog to learn about some of the other ways you can benefit from outsourced customer service