May 26th, 2021

These are the Best BPO Outsourcing Companies in the USA

Back to all articles
These are the Best BPO Outsourcing Companies in the USA - featured image

Top 10 Best BPO Outsourcing Companies in the United States

 

You are a growing business in need of outsourcing some of your tasks. You also want to choose a firm that works a little closer to home. So, we’ve formed a list that includes ten of the best BPO outsourcing companies in the USA.

These firms are ranked in no particular order.

1. Helpware

Helpware is a business process outsourcing company based in Lexington, Kentucky. They average about a 4.8-star rating, so they are definitely one of the best. An average hourly rate is less than $25, but the minimum project size is about $5k.

Their firm primarily builds customized teams for customer service and the back office, splitting their services up 50/50. While based in the USA, Helpware has offices in Kyiv, Manila, and Guadalajara.

2. Cience

Coming in at a 4.69-star average review, Cience is another top BPO company based in Solana Beach, California. An average hourly rate is less than $25, and the minimum project size is about $1k. They provide email marketing, CRM consulting services, conversion optimization, digital strategy, and digital marketing services.

Cience is self-proclaimed as a PaaS (people as a service) firm. They partner with top brands, enterprise companies, and even startups.

3. Unity Communications

Unity Communications upholds an average 5-star review. As one of the best BPO outsourcing companies in the USA, they provide everything from back-office services to accounting and IT staff management. While they are located in Arizona, Unity Communications also has offices in the Philippines, Costa Rica, and the Dominican Republic.

An average hourly rate is less than $25, and the minimum project size is about $1k. Their specialty, like the name implies, is in customer experience, call center services and telecommunications.

4. Callbox

Callbox is an outsourcing company located in Encino, California. They have an average of 4.6-star reviews and have been operating since 2004. Unfortunately, we could not find an average hourly rate or minimum project size. However, they specialize in voice services and back-office needs.

Their BPO firm has over 700 marketing professionals spread within the Philippines as well. Callbox’s multi-touch and multi-channel strategy enable them to connect with their client’s target markets efficiently.

5. Smith.ai

Another 5-star outsourcing company in America, Smith.ai is geared towards 24/7 virtual receptionist support. They are based in Los Altos, California, and all of their receptionists are based in North America. Smith.ai provides voice services, artificial intelligence-based services, conversion optimization, and some back-office services.

Their outsourcing firm is best for businesses who want to screen and convert potential customers who interact with your website via call, chat, or text. It is unclear the hourly rate or minimum project size.

6. Abby Connect

Abby Connect is based in sunny Las Vegas, Nevada. They boast a 4.8-star review and have been providing BPO services since 2005. An average hourly rate is less than $25, but the minimum project size is undisclosed. However, they do base their rates on a monthly plan.

Their firm primarily offers voice services. They are most known for flexible call handling and small receptionist teams for specific industries: accounting, real estate, law, and home services.

7. Peak Support

Peak Support is another one of the best BPO companies in the USA. They have rated about 4.7 stars and are based in Cambridge, MA. An average hourly rate is less than $25, but the minimum project size is around $10k.

Half of their service offers involve front-office tasks, and the other half involves back-office tasks. Some activities they might perform include customer support and sales operations. Their global delivery model lets them offer services from America and the Philippines.

8. XACT

XACT has been providing contact center services for over 19 years. Their BPO firm is based in Orlando, Florida, and has a 4.7-star average review. An average rate and minimum project size are undisclosed. XACT only offers voice services, which makes them a 100% contact center.

They believe in a “partnering” method for communication. And they also design custom solutions for small businesses and organizations.

9. DialAmerica

DialAmerica is based in Mahwah, NJ- like the name suggests. Projects usually start at 5k, and their solutions are always custom-tailored. Their BPO firm has been operating for around 60 years, which makes them one of the leaders in outsourcing in America.

They provide a full range of B2B and B2C services that fuse contact center tasks with marketing technology. DialAmerica seems to focus quite a lot on voice solutions.

10. Intelligent Office

Intelligent Office has several locations across the USA, from Florida to California and all the way to Michigan. They also have an office in the District of Columbia for a more global reach. Their BPO firm has an average 4.5-star rating.

We couldn’t find an average hourly rate or project size, but their solutions are always customized. Intelligent Office is best for businesses who need voice services, reception services, and scheduling services.

 

 

Unity Communications- Global Award Winner for BPO

US-based companies are amazing at R&D, creative endeavors, product development, sales, and other professional crafts. But when it comes to repetitive, entry-level, and detailed tasks, sometimes it is better to outsource the work to keep wages and job satisfaction high.

Unity Communications was awarded as a Cluth Top 1000 B2B company in 2020 for BPO. If you want to get a taste of high-quality outsourcing and how it can benefit your company, take a look at our website and schedule a meeting to get started.