Business process outsourcing

We help businesses succeed by complimenting their strengths.

Business Process Outsourcing – Take advantage of a talented and educated global labor force that is extremely motivated to work for you. We specialize in creating processes to maximize your core staff productivity.

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WHO WE ARE

A leader in business process outsourcing

We make operations more efficient so that your business can thrive without worrying about the process and pain points.

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Back Office Admin Teams

We have built amazing and award-winning back-office teams for industry leaders in E-commerce, Tech support, Retail, Finance (FINTECH), Software as a service, and love to work with startups. Let's start a pilot today !

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Call Center

Need someone to answer your sales calls and perform award-winning customer care? We offer 24 x 365 support for our clients. Seamless cloud / CRM / helpdesk to add Tier1 agents and care professionals. No long term agreements and custom agreements.

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Technology Support Teams

See why Unity Communications has been an award-winning AT&T partner for over 4 years. As the premier BPO partner for AT&T, we help businesses configure and execute wireless and fiber projects on time, under budget, and above expectations.

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WHAT WE DO

Don’t miss out on the opportunity to free up your time. Operations thrive on the ability to handle all incoming tasks.

We enable your star employees to execute their core strategy while handling all incoming tasks that are not cost-effective for your “A” players to spend their time on.

 

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E-commerce Support & Compliance

In this digital age, the e-commerce industry has grown highly competitive. We can help you stay on top of your game with our e-commerce support services tailored to your business needs. We also provide stringent security measures and ensure that your business stays PCI compliant to keep your company and confidential information protected. We work with several Amazon and Shopify sellers as well as individual one-man shops.

CRM and Helpdesk Support

With information available at our fingertips, people are always looking for a swift response to their every inquiry. Our specialist teams offer seamless customer experience with omnichannel engagement ensuring an exemplary service no matter what channel your customer’s preferred. Check out our blog about Omnichannel Customer Service and Tier 1 Support to learn more.

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Administrative Support

We acknowledge the pivotal role of administrative support in the development and success of a business. Our expert team of skilled specialists renders effective administrative services with our in-place processes and tools needed to grow our partners’ business. Check out our case study for Administrative and Back-office services.

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Refund and Return Management

Refunds and returns are an important element of running an E-commerce business. The chances of customer dissatisfaction are higher if the plan is not laid out accurately. Outsourcing projects to companies like Unity Communications ensure that this can be avoided. We design processes based on what the store needs and offer the best talents of customer service virtual assistants that can help unload your straightforward tasks to the most challenging return assignments.

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Order Processing and Fulfillment for E-commerce

Our order processing and fulfillment for e-commerce solutions will take the headache off your increasingly demanding everyday tasks. From processing customer orders, tracking delivery status, and managing store supplies we got you covered. We offer industry and customer-focused services, 24/7 operations, and enhanced productivity levels to improve profit and capital.

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Customer Service Virtual Assistants

A growing business means that you are gaining customers and increasing demands on your business. We offer the best talents of customer service virtual assistants that can help unload your straightforward tasks to the most challenging assignments, meet your business requirements with high-quality output, and improve your customer service experience.

Check out our case study about Virtual Assistant Services.

IT Help Desk Outsourcing

Our remote IT Support team of professionals has the domain expertise that focuses on the swift resolution, accuracy, and proficiency, and excellent help desk services for your business. Check out our case study about IT Help desk outsourcing to learn more.

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Store Management and Administrative Support

We acknowledge the pivotal role of administrative support in the development and success of the E-commerce business. Our expert team of skilled specialists renders effective administrative services with our in-place processes and tools needed to grow our partners’ business. Check out a case study about E-commerce Customer Support and Sales Operation.

Tier1 Ticketing Support with Email and Chat Response

With today’s competitive, fast-paced market, keeping customers satisfied and happy ensures your business’s raging success. Our Tier 1 Support specialists are equipped with comprehensive industry knowledge and exemplary people skills to handle even the most challenging of situations.

Live Operator Customer Service

Winning new customers are hard but keeping and turning your existing customers to a supporter and eventually into advocates need hard work and consistency. Our inbound and outbound team of customer service operators have strong communications and customer care skills guaranteed to provide a superior consumer experience in every call.

See our case study about customer service outsourcing.

Live 24/7 Answering Service

Companies who preferred to have high-touch engagements with their clients still choose phone support services. We can extend your service availability by taking care of your customers after hours and even during holidays with our voice support services.

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Insurance Verification Services

When it comes to Healthcare Insurance Verication, Unity Communications understands the value of accuracy in handling this essential step in the medical billing process to minimize claim denials. Our experienced team offers thorough, concise, and efficient insurance verification services at an affordable rate.

Check out our case study for Insurance Verification Services.

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Healthcare Billing Services

Improve your service level by shortening your response time and optimize profits while reducing costs and increasing efficiency when you outsource our healthcare billing services. We offer an end-to-end solution for all your medical billing service’s needs, focused on giving results of the highest caliber and precision.

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Medical Coders Services

Increase accuracy and reap higher profits and business operations continuity while saving on your overhead costs when you choose to outsource your medical coding tasks with us. We can provide you an A-team of qualified medical coders who specializes in your specific field of expertise to ensure precise and superior output.

Order Taking and Upselling Services

We help clients’ grow revenue and provide seamless order-taking services for their business and customers. Our exceptional sales support capabilities and award-winning customer care skills are sure to convert sales into up-sell, cross-sell, save customers, and help business’ selling efforts to remain focused and profitable while providing a personalized experience.

General Bookkeeping and Accounting Receivables

Our finance and accounting team includes certified CPAs in Canada and the USA. We acknowledge the pivotal role of finance administrative support in the development and success of a business. Our expert team of skilled specialists renders effective administrative services with our in-place processes and tools needed to grow our partners’ business.

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Medical Accounts Receivable

Give your business an edge in managing your claims, process payments, and escalate underpayments when you outsource our healthcare account receivable services. We capitalize on our experienced and skilled specialists and established processes in providing you with seamless, excellent quality, custom-t, and cost-effective assistance.

Medical Claims Processing

Manage medical claims cost-effectively and efficiently by outsourcing medical claims processing services with us. We provide you with the best talents, technology, and processes to help your organization scale, improve efficiency, and generate higher returns.

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Phone Systems Sales

Knowledgeable about the AT&T product suite and the businesses capabilities of those who leverage AT&T’s solutions, Unity Communications is in a unique position to bring businesses success through AT&T systems, technological advances, hardware, software, and services

Telecommunication Consulting

Our experienced consultants have success in deploying projects that connect devices on a massive scale– from digital marketing to vending machines, education, health-care, and manufacturing. The Internet of Things is here – let us work together.

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Wireless Mobility Sales

Unity Communications mobility team provides a complete turn-key experience that includes rate plan analysis, mobility application sales, life cycle management, mobile device management, and 24/7 help desk availability. We provide complete and comprehensive coverage for mid-market and enterprise clients with an award-winning support center for even our most demanding clients. Check out our case study for lead generation and sales.

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GPS Tracking and Fleet Management

We are leaders in selling, onboarding, and deploying large GPS-Tracking, Telematic, and asset location solutions worldwide. With our comprehensive systems operating on AT&T’s backbone, we can deploy custom-crafted solutions with expertise and finesse.

Data Entry Processes

Data entry functionalities are one of the most typical back-office tasks that businesses of all sizes need assistance with. We provide high-quality data entry services and create the structure for your data entry tasks through our meticulous attention to detail, unparalleled efficiency, and custom SLA to match your business goals.

YOUR BUSINESS RESOURCE

Learn how we are improving businesses.

DOWNLOAD OUR GUIDE TO THE BENEFITS AND RISK OF OUTSOURCING

Ecommerce Outsourcing Case Study
E-commerce Support Services

An Amazon company needed a complete ecommece outsourcing solution to meet the demands of a growing business. Find out how Unity Communications deliver the results.

An Amazon e-commerce company needed a scalable solution to help with the demands of a growing business.

AT&T Case Study
Wireless Provider Market Share

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AT&T was fighting a losing battle against Verizon in the Arizona market. Find out more about the team Unity Communications put together to fight off the wireless titan and secure market share for our client.

Wireless Watchdogs Case Study
Absenteeism, Overtime, HR issues, and lack of local talent.

Wireless Watchdogs Case Study - Absenteeism, Overtime, HR issues, and lack of local talent

When the support staff began to become thinly stretched, overtime limits and temp staff weren’t enough. Find out how Unity Communications helped bring Wireless Watchdogs out of the red.

 

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Custom Built Agreements

We build outsourcing agreements that are unique to our client’s needs, strategies, and processes. Guaranteed to deliver on designated key performance indicators. Extremely flexible operating arrangements – Transition from traditional working hours to 24X7, schedule peak hours without additional HR obligations, and endless scaling abilities.

LET'S CONNECT

Let’s talk about your business and what

you are looking for in an outsource partner.

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United States

1530 E. Williams Field Rd

# 201 Gilbert, AZ 85295

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Philippines

Level 10-1, 31st Street & 3rd Avenue

Bonifacio Global City, Taguig 1632

Philippines

business outsourcing in Costa rica
Costa Rica

Plaza José María Zeledón, local #14.

San José, Curridabat,

Costa Rica

Get in Touch

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